The ARC has some exciting new updates: New Faces, New Processes and a New Location!
New Faces – We would like to introduce you to the ARC and Commercial Access Team, who are dedicated to providing an efficient approval process and consistent communication and customer service.
Kim Turczyn joined us in November of 2022. Having had previous experience working with municipalities, she was the ARC Assistant. Her job has recently evolved into the Regime Community Compliance Assistant position. She will be working directly with Regime and Association managers and boards to improve communication and assist owners, managers and contractors during the submittal process and review of their project requests. As all Regime / Association projects must meet the Standard for that particular Regime, Kim is becoming familiar with the Regime / Association Standards to better assist owners and contractors. kturczyn@sipoa.org
Ana Donahue began in January of 2025. She has years of retail and commercial customer service experience. As the Single Family Community Compliance Assistant, Ana is committed to providing all customers (Property Owners, contractors, etc.) a friendly and efficient experience as she assists with the submittal process and initial review of their project requests such as painting, rot repair, and window replacement. She helps owners and contractors ensure that their project meets the Requirements of the SIPOA Policies and Procedures. adonahue@sipoa.org
Laura Demnard joined us in June 2025 as the New Construction Community Compliance Assistant. Her focus is on all aspects of New Construction and larger Remodels. Her previous experience in Code Enforcement with the City of Charleston has also prepared her for the Compliance related portion of her duties to ensure that job sites are maintained and Policies met. She assists with preparing the documents for the ARC meetings, correspondence with owners, contractors and architects and has recently begun to assist with onsite Initial Site Visits and Post Construction Reviews. ldemnard@sipoa.org
Cindi Bray also joined us in June as the ARC Community Services Representative. All things ARC begin and end with Cindi. She is the receptionist and assists us all: co-workers, Property Owners, and contractors alike. She has several years of experience in hospital management and customer service, and she uses that experience to assist and facilitate a smooth ARC experience in person, by phone, or via email. All ARC requests should be sent to her at arc@sipoa.org to be assigned to the appropriate assistant. Once approved, she will also send the final email to provide you with a copy of the approval and information on any next steps that might be needed.
Keiaunta “Kiki” Alexander just joined us a few weeks ago as the Commercial Access Assistant. She has a strong background in customer service and assists vendors and contractors with the SymLiv system where the Commercial Access barcodes and day passes are maintained. Some of our vendors are individuals, while some have very large vehicle fleets. We use the SymLiv online system to streamline the Commercial Access process, and there are often questions to answer, and of course, barcodes to affix to vehicles. commercialaccess@sipoa.org
New Processes – Along with our growing team, we’ve rolled out some process improvements to enhance your experience with the Architectural Review Committee and Department. While we have some big plans and will be transitioning to a new online project and construction approval process in the next few months (Citizenserve). The Town of Seabrook Island also uses Citizenserve for application processing.
We have already implemented some new internal tools, systems and target timetables that will provide quicker and more effective communication on your project or any questions. Once a request is submitted to ARC (in person or via email to arc@sipoa.org), an email is sent to acknowledge receipt with 24 hours. Within 2 business days, when the project has been received by Kim, Ana or Laura, they will send an email letting the applicant know that it has been assigned, if they’ve had a chance to review the application, and will let you know if there is any additional information needed for the full review. Within 7 business days, of receipt and initial review, an additional email will be sent stating that the project is now being forwarded to the Director for review. Within 7 business days you will receive an additional email stating that additional information is needed or that the application has been approved. With this improved workflow and defined timeline there should be fewer delays and clearer, more consistent communication providing a smoother review and approval process.
We are dedicated to improving this process and applicant experience. Please keep in mind that almost 50% of the applications submitted are incomplete in some way and that delays the process. Here are some examples of information needed to ensure your application for exterior improvements is complete
- If painting, the color brand, name, number and LRV (Light Reflective Value) are required.
- If doing roof work, provide the shingle brand and color name. Also note if it is a roof repair or full roof replacement
If the project is a simple one where no changes to materials, colors, etc., are proposed and the repair or replacement will match existing, we are working toward an expedited process where approvals may take as few as 2 business days.
We are in the beginning stages of process and software transition with a goal of full implementation in early 2026. The staff will be trained on the new software and we will provide information on the new web-based system once we are closer to the implementation date.
New Location – The SIPOA ARC and Commercial Access offices have moved to a new location. We are now located at 1002 Landfall Way (previous SIC Amenity office location). As with the SIPOA office, we are open Monday – Friday from 8:00am – 4:00pm.
With new faces, new processes, and a new location, we’re looking forward to providing an efficient and pleasant experience for owners, contractors, and architects from submission to approval. We are excited about all of these changes and look forward to sharing this with the Seabrook Island community. More information about the updates will be shared at the September 8th Get the Scoop meeting.
